🧑‍💻 7/24 Technical Support

When unexpected failures, critical service interruptions, or user issues arise, we’re just a call away. Our expert support team is available around the clock.

• ☎️ Immediate assistance via phone, email, or remote access

• 🕒 7/24 active support line

• 🧩 Ticket-based issue tracking and resolution management

• 🔧 On-site support when remote assistance is not sufficient

🔁 Periodic Maintenance & Monitoring

We help prevent problems before they occur through scheduled system checks. Our proactive maintenance ensures your infrastructure runs efficiently and reliably.

• 📊 Health checks for servers, network, and security devices

• 🔍 Software updates, log tracking, disk & performance analysis

• 🧪 Hardware diagnostics and component checks

• 📆 Monthly, quarterly, or annual maintenance plans

🖥️ Remote & On-Site Support

Whether you're working in the office or remotely, we’re ready to support your systems. Our hybrid support approach offers the best of both worlds.

• 🖱️ Fast remote intervention (via TeamViewer, AnyDesk, etc.)

• 🚗 On-site technical service (quick dispatch within Istanbul)

• 🧾 All actions are documented and reportable

📋 SLA-Based Support Services

For corporate clients, we provide Service Level Agreement (SLA)-based support with guaranteed service levels. We define response times, escalation procedures, and performance metrics for measurable quality.

• ⏱️ Predefined response and resolution time targets

• 🧰 Priority-based intervention (critical, high, medium, low)

• 📃 Clearly defined in-scope and out-of-scope services

• 📈 Monthly performance reports and usage analytics

🔐 Backup, Disaster Recovery & Security Checks

We protect your business from data loss and cyber threats with structured support and preventive strategies.

• 💾 Automated backup plans and periodic testing

• ⚡ Disaster recovery planning and simulations

• 🧱 Firewall, antivirus, and patch management checks

• 🧯 System hardening against potential attacks